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FAQs

Delivery

 

International orders will be shipped using EMS delivery service.

 

China, Hong Kong, Macau and Taiwan orders will be shipped using S.F Express delivery service.

 

Order Tracking

 

A tracking number is provided for all orders. For an up-to-date status of your order, you can enter the tracking number that we have provided in either the EMS or S.F Express website.

 

Delivery Times

 

For most cases, orders placed before 10:00am Monday to Friday (Hong Kong time) using our express shipping method will be processed within 1 business day.

 

Orders placed using our standard shipping will be processed within 2-3 business days.

 

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.* Delivery times are determined by number of business days (Monday to Friday) from the day after we ship your order.

 

Please allow extra time for your order to be processed during public holidays and busy periods. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.

 

If you do not receive a tracking confirmation within 3-4 business days from the day you completed your payment, please kindly contact our customer service representatives for more information.

 

Hong Kong, China & International Shipping

 

Total Purchase Price

Shipping Cost

Shipping Service

Order $1-100

Order $101- 300

$50

$62

 

EMS Priority Mail or S.F. Express

EMS Priority Mail or S.F. Express

 

 

 

 

Import Taxes & Duties

 

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.

 

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by 8FIVE2. For further details of charges, please contact your local customs office.

 

In some occasions packages may be delayed due to custom clearance.

 

Customs & Regulations

 

Customers should check local postal regulations for restricted items, as 8FIVE2 cannot be held liable for any items that are not accepted into the regarding country.

 

Return Policy

We accept exchanges for up to 7 DAYS

We accept exchanges for up to 7 days from receiving your product(s). If you wish to exchange your item(s), please email us stating the reason for your request. We will review your request and once authorized, we will send you a “Return reference number” and Return/Exchange form. Please ensure to include your order number and “Return reference number” on the Return/Exchange form. We will NOT accept any return packages sent without this information. Please review our Returns & Exchange policy for more information on the return process.

** We will NOT accept any packages sent without a “Return reference number”. **

Our Returns & Exchange Policy:

Returns and exchanges must be made within 7 days from receiving your order.
Returns are only accepted if the product is defective or incorrect. Other than that, all cases should be treated as exchanges
All returns must be shipped out within 7 days from receiving your “Return reference number”.
All incorrect and/or defective items must be reported to us within 7 days from receiving your order.
All returns and exchanges must include the Return/Exchange form provided by our customer service team.
All return shipping fees and other miscellaneous fees are the responsibility of the customer. We will not pay for or refund these fees.
We DO NOT refund shipping fees and any other miscellaneous fees associated with your return product(s).
Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
Returned/ Exchanged item(s) must be in NEW/ORIGINAL and resalable condition with all tags and original packaging attached. Tags must not be removed, cut or damaged. Returned item(s) must remain unworn and in the original condition in which they left OVERLAB LTD.
Some products are not eligible for return or exchange. See full list of Non-refundable and Non-exchangeable Products below.
Store Credit and Gift Cards are non-refundable.
Returns and exchanges will be evaluated and processed upon receiving of the item(s).
Processing returns may take up to 14 business days upon receiving of the item(s).
All returns will be refunded to your original form of payment.
Upon dispute, 8FIVE2SHOP reserves the right to make the final decision on all return cases.


Non-refundable and Non-exchangeable Products:

ALL DISCOUNT PRODUCT(S)
Accessories(Watches, Umbrella, Pins, Stickers, Jewelry, Scarves, Headphones, Cases, Ties, Belts, Gloves, Skateboard and Wallets)
Sweater Knit
Grooming Products
Electronics Devices
Hats
Socks
Underwear
Swimwear
Print items (Books, Magazine, and stationery)
Homeware (Candle, Carpet, Towel, Toys)

** Upon dispute, 8FIVE2SHOP reserves the right to make the final decision on all return cases. **

Damage, Incorrect Missing Product(s)

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible

Return Address
1/F 522 Jaffe Road Causeway bay Hong Kong SAR
Tel : +852 25739872

Please send all returns to the address listed below. All returns must include the completed Return/Exchange form

退貨細則

我們的換貨時間長達7天!

從您收到商品的7天之內,我們可以為您辦理換貨。

如果您希望退回您的商品,請以電郵作通知並闡述您要換貨的理由。我們將對換貨的貨品進行必要的檢查、審核和處理。一旦您的申請被獲准,我們的客戶服務代表會把退換貨號碼及退換貨表格發送給您。請注意,我們將不接受缺失退貨換號碼及退換貨表格的請求。

有關貨品退換的程序,你可以參考我們貨品退換的細則。

**我們將不接受缺失退貨換號碼及退換貨表格的請求。**

我們的退換貨流程:

退貨及換貨必需在簽收後七日內提出。
當產品有損壞或不正確時,才接受退貨。 除此之外,所有案件都視為換貨。
當您收到退換貨號碼之后的7天之內,必須將商品連同客戶服務代表提供的退換貨表格一併寄回。
錯誤、缺失或殘次商品必需在簽收後七日內提出。
退貨期間產生的運輸費及其他費用將由您個人承擔,我們恕不會負責或退還。
我們恕不會退還退貨或換貨商品的運輸費及其他費用。
在我們簽收你的包裹以前,您將對寄出的包裹承擔所有責任。有見及此,我們建議您使用可靠並可追蹤的運輸方式來退回您的商品。
商品必須是全新及原始的狀態下退回,所有吊牌和包裝必須齊全。吊牌亦不能被除下或有任何損毀,必須在原始狀態下退回。商品必須是未經穿著及處於我們寄出的狀態下退回。
定價及折扣商品將不會提供退貨或更換。有關不接受退款或換貨之貨品,請參考以下列表。
我們給予的僅限網店使用的預存金額以及禮品卡是無法進行退款的。
在我們簽收你的包裹後,我們將對退換的貨品進行必要的檢查、審核和處理。
從收到退回商品之日開始計算,退貨流程至多將需要14個工作日。
所有退款將退還至您原先的支付帳戶中。
如果遇到任何糾紛,8FIVE2 SHOP將保留最終的決定權。
不接受退款或換貨之貨品:

任何打折貨品
配件(包括:手錶、雨傘、胸針、貼紙、珠寶、圍巾、鑰匙扣、耳機、手套、滑板、皮帶、領帶、錢包、卡包)
針織物品
個人護理用品
電子產品
帽子
襪子
內衣
泳裝
印刷商品(書、雜誌、文具)
家庭用品(蠟燭、地毯、毛巾、玩具)
**任何打折貨品,一旦售出概不退換。**

**如果遇到任何糾紛,8Five2shop將保留最終的決定權。**

錯誤、缺失或殘次商品

如果您發現您的訂單中存在著任何錯誤、缺失或者殘次的商品,請於七日內與我們客服人員聯絡。請提供您的訂單號碼,商品照片和其他相關的信息,我們將竭誠為您解決。

退貨地址

1/F 522 Jaffe Road Causeway bay Hong Kong SAR
Tel : +852 25739872

退貨商品必須附上退貨單,一併寄到以下地址: